| Store Help - Questions: | Please click on any question below for the answer, or scroll down the page for all questions and answers.
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| 1) Do you accept credit cards? What other forms of payment do you accept? | We gladly accept the following credit cards: Visa, Mastercard, Discover & American Express.
Debit cards with one of these logos on them will work as well.
We also accept Paypal, money orders, check, and cash (International customers - checks are not accepted. Money orders must be made out in US Dollars).
Feel comfortable using your credit card with us since it is 100% safe using our secure order form! |
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| 2) How do I pay with Paypal, money order, check, cash or gift certificate? | | Add the items you would like to purchase to your cart and when done, click on the "Proceed to Checkout >" link. Next, choose the payment option you would like to use and follow the instructions. |
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| 3) Is using a credit card in your online store safe? | Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number and expiration date so that it cannot be read as the information travels over the Internet.
Here is the scoop:
- We have had tens of thousands of orders placed via credit card since we opened our Store section of the site back in August of 1999. Not one of these customers ever had a problem with their credit card information getting stolen.
- When you input your credit card information, you are doing so using a secure socket layer. This is the internet standard for security and credit card encryption.
- If you ever did in fact get your credit card number stolen, you (as a customer) are not responsible for the charges. We (the merchant) are responsible.
We hope this will make you a bit more confident with using your credit card in our online store. If you would like, you can call in your order to us via the telephone:
(617) 262-0200 (Monday – Friday: 12PM - 8PM EST). |
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| 4) How do you ship orders? | All orders ship from our warehouse within 2 business days (business days are Monday - Friday).
United States orders are given the option to ship either:
- USPS Express Mail (Air): Guaranteed delivery 1 to 2 business days following shipment
- USPS Priority Mail (Air): Estimated delivery 2 to 3 business days following shipment
- USPS First Class Mail (Air): Estimated delivery 4 to 5 business days following shipment (shipments under 13 oz. are given this option)
- USPS Media Mail (Ground): Estimated delivery 6 to 9 business days following shipment
International orders are sent via:
USPS Air Mail: Estimated delivery 7 to 14 business days following shipment.
All United States orders are given a tracking number.
You can always view your order status by clicking the "Order Status" link located on our store's frontpage. |
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| 5) What are your shipping rates? | | Shipping costs vary by weight of the package. Simply add the items to your cart and our shopping cart will calculate the shipping charge for your order. |
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| 6) Do I have to pay sales tax? | | The only orders in which sales tax will be charged are those shipped to the state of Massachusetts - USA (which is where our company is incorporated). |
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| 7) Can I phone or email an order instead of placing it via the online store? | We put great time into making our store the best, most efficient store for purchasing hip hop online. We ask that you do not call in or e-mail orders since it is unneccesary. However, if for some reason you need to you can:
E-mail us
or
Call us: (617) 262-0200 (Monday – Friday: 12PM - 8PM EST) |
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| 8) What is your mailing address, phone number, etc? | UndergroundHipHop.com
234 Huntington Ave
Boston, MA 02115
USA
Phone: (617) 262-0200
Online Store Operator Hours: Monday-Friday: 12PM - 8PM EST
Retail Store Hours: Monday-Saturday: 12PM - 8PM EST
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| 9) How long will my order arrive after placing it? | You can only order items which we have in stock (you may have noticed you could not add a particlar item into your shopping basket, which means we are out of stock on that item). All orders are shipped from our warehouse within 2 business days (business days are Monday - Friday).
United States orders are given the option to ship either:
- USPS Express Mail (Air): Guaranteed delivery 1 to 2 business days following shipment
- USPS Priority Mail (Air): Estimated delivery 2 to 3 business days following shipment
- USPS First Class Mail (Air): Estimated delivery 4 to 5 business days following shipment (shipments under 13 oz. are given this option)
- USPS Media Mail (Ground): Estimated delivery 6 to 9 business days following shipment
International orders are sent via:
USPS Air Mail: Estimated delivery 7 to 14 business days following shipment.
All United States orders are given a tracking number.
You can always view your order status by clicking the "Order Status" link located on the bottom of every page of our site.
We only allow you to order what is currently in stock while others (certain other on-line hip hop stores which we will not name) get you to order by baiting you with listing promos when in fact quite often they do not have full quantity to ship (why would any business wait 2 to 3 weeks to do your business unless they didn't actually yet have what you wanted - we don't play this game). There is no good or bad day to order. Just realize if you order on Friday after 10AM EST, your package will not ship until Monday. |
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| 10) Do you have a minimum order? | | No, there is no minimum. |
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| 11) What countries do you ship to? | | We ship worldwide! Simply add the items you want to your shopping cart and our system will ask what country you would like to ship to. You can change your shipping country at any time at the bottom of the page in your shopping cart. |
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| 12) What is an import? Why are they more expensive? | | Imports come from overseas (typically the UK but also Germany, Japan, etc.) The cost of shipping them into the USA plus tariffs (i.e. taxes) cause them to be a bit more expensive. But it is worth it since most of the time it is the only (legitimate) way to get these records if they are no longer in print in the USA or they have special mixes not on the USA version. Imports are also pressed on better vinyl so they sound better (to the trained ear). |
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| 13) Can I return an item that I ordered? | You must contact us within 30 days of receiving your item in order to return or exchange. Unopen items/ unworn clothing can be exchanged or returned. Pre-recorded copyrighted materials are not returnable once opened. If a music item is open and defective it will be replaced with a non-defective version of the same item. Please contact us before shipping anything back since you will need a "Return Authorization E-mail".
E-mail us
or
Call us: (617) 262-0200 |
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| 14) How do I know if I'm purchasing the clean or explicit version of a CD? | | We do not sell clean versions of CD's so you will always be getting the explicit version. |
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| 15) What currency are your prices in? | | All prices are in US Dollars. If you need a currency converter, go here. |
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| 17) Explain the process and time frame of how an item is added into the store. | 1) We add the item's information (artist, title, price, etc.) into our database so you may add the item to your shopping cart (same day the item is received).
2) We add cover art for the item (approx. 3 - 4 days after the item is received).
3) We encode the audio for the item so you can listen to samples of each song (approx. 7 - 10 days after the item is received).
4) We add reviews for the item (no specified time frame).
Note: Sometimes audio is added before the cover art for an item. |
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| 18) I want to send you music for you to post on the site. Who do I send it to? | If you have a CD that is shrink-wrapped (i.e. we do not accept CD-R's, etc. The reason is customers might think we are selling a bootleg CD so we can't accept non-shrink-wrapped CD's or shrink-wrapped CD-R's) Other formats: Vinyl, T-shirts, etc. do not need to be shrink-wrapped:
We would more than likely be interested in carrying your product in our online store on a consignment basis. If this interests you, we need a listing of the products you would like us to carry.
Give us the following detail on the product (please do not send us more information than we request below):
- Artist Name:
- Album Title:
- Format (CD, Vinyl, etc.):
- How many tracks are on it:
- Wholesale price each (i.e. how much do you want us to pay you for each item):
- A direct web link to view cover art image (e.g. http://www.blah.com/cover.jpg. Please try to include this):
E-mail all of this information to: UGHH.com Sales.
We will then give you instructions on where to download our consignment contract and the quantity we will take of each item. If we do decide to carry your product in our online store, there is no guarantee we will post up audio of your product.
If you have a CD-R/ demo of your recordings:
At the moment, we are not accepting any material sent to us for review. The reason for this is we do not have the time to listen to music that is sent to us.
If you would like, you may post up your audio on our site under:
Forums > MC Audio Board |
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| 19) Would you sell your items wholesale? | If you plan on making a purchase of over $500 (before shipping), we can give you a significant discount off of our listed prices.
Discounts are as follows:
$4.00 off all: clothing.
$2.00 off all: full length CD's, full length vinyl, DVD's, DJ accessories & bags.
$.50 off all: vinyl singles, CD singles, graffiti supplies, magazines, books, & toys.
- Items already in our discount bin (prices for these items are listed in red) are not entitled to further discount and do not count towards the $500 minimum.
- Wholesale orders can be shipped anywhere in the world and may be paid via any payment method we already accept, as well as wire transfer (credit card and Paypal subject to 4% credit card fee surcharge; wire transfer subject to $15 incoming wire fee).
To purchase via wholesale:
1. Add the items you would like to purchase to your cart and when done, click on the "Proceed to Checkout >" link.
2. Choose the payment option of "money order" and complete checkout.
3. E-mail us with the OrderID number our system gives you and how you would like to pay (wire transfer, credit card, Paypal, money order, etc.) and we will e-mail you back with the new, discounted totals and instructions on how to pay. |
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| 20) What are the dimensions of your clothing? | | All sizes are in standard USA format. For a men's clothing converter, go here. For a women's clothing converter, go here. |
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